Terms & Conditions
Please read the following important terms and conditions before you buy anything on our site.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- We, us or our means Monster Cable International Ltd and subsidiaries or affiliates; and
- You or your means the person using our site to buy goods from us.
Who are we?
We are registered in Ireland under company number: 378658,
Our registered office is in Ennis, County Clare, Ireland.
Our VAT number is: NL 813470845B01
The details of this contract will not be filed with any relevant authority by us.
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 You may only buy goods from our site for non-business reasons.
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any goods you also agree to be legally bound by:
1.4.1 our website terms and conditions and any documents referred to in them;
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for legal or regulatory reasons.
1.4.3 specific terms which may apply to certain goods. If such terms apply they will be available on the relevant webpage.
All these documents form part of this contract as though set out in full here.
2 Information we give you
By law, we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 read these terms and conditions (and any associated documents) carefully ; and / or
2.1.2 contact us using the contact details on this site under the "contact us" section.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Ordering goods from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the site by entering your details and clicking on ‘place order’. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
3.2.1 When you place your order at the end of the online checkout process (eg when you click on the ‘place order’ button), we will acknowledge online that the order is complete. This acknowledgement does not, however, mean that your order has been accepted.
3.2.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) the goods are unavailable;
(b) we cannot authorise your payment;
(c) you are not allowed to buy the goods from us;
(d) we are not allowed to sell the goods to you;
(e) you have ordered too many goods; or
(f) there has been a mistake on the pricing or description of the goods.
3.2.3 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
(a) a legally binding contract will be in place between you and us; and
(b) we will dispatch the goods to you.
3.3 We do not sell goods for purchase by children, but only to adults, who can purchase with a credit card or other permitted payment method.
4 Right to cancel this contract
4.1 You have the right to cancel this contract within 14 days without giving any reason.
4.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or in the case of an order for multiple goods, the last of those goods ordered.
4.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. via email or a notification sent via the web tool).
5 Effects of cancellation
5.1 Contracts for the purchase of In-Ear Headphones cannot be cancelled if the product has been opened after delivery due to hygiene restrictions
5.2 Notwithstanding to clause 5.1, if you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.
5.3 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.4 We will make the reimbursement without undue delay, and not later than:
5.4.1 14 days after the day we received back from you any goods supplied; or
5.4.2 if goods were not delivered within the specified shipping lead-time, 14 days after the day on which we are informed about your decision to cancel this contract.
5.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.6 If you have received goods, please refer to clause 8 for our returns policy.
6.1 We use Aramex to deliver our goods. Your order tracking number will be provided on the order confirmation e-mail you will receive from us. To track your shipment, you can insert the tracking number on the Aramex website (www.aramex.com) under “Track Your Shipment”
6.2 The estimated shipping time for delivery of the goods is set out in the Confirmation Email (see clause 3.2.3).
6.3 If something happens which:
6.3.1 is outside of our control; and
6.3.2 affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
6.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.5.1 let you know;
6.5.2 cancel your order; and
6.5.3 give you a refund.
6.6 If nobody is available to take delivery, please contact us using the contact details found on this site under the "contact us" section . When providing a shipping address, please ensure that you provide one where someone will be available to sign for the delivery during business hours, Monday – Friday.
6.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
6.8 We may deliver your goods in installments.
7.1 We accept the following credit cards: Visa, MasterCard, AMEX. We do not accept cash.
7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.3 Your credit card will only be charged when the goods are dispatched.
7.4 All payments by credit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
7.4.1 Verified by Visa or
7.4.2 Mastercard®SecureCodeTM or
7.4.3 American Express SafeKey
7.5 If your payment is not received by us and you have already received the goods, you:
7.5.1 must pay for such goods within 14 days; or
7.5.2 must return them to us within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
7.6 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.
7.7 The price of the goods:
7.7.1 includes legally applicable VAT at the applicable rate; and
7.7.2 does not include the cost of delivering the goods
8 Return Policy
8.1 All goods purchased directly from our store sold with a 14 day satisfaction guarantee.
8.2 You can return goods for a refund within 14 days of receipt by contacting our customer service department via e-mail (at [email protected]), or by using one of our free phone numbers (found under the "contact us" section on this site), to obtain an RMA (Return Merchandise Authorisation)
8.3 When returning goods, the RMA must be printed clearly on the outside of the goods' packaging.
8.4 An RMA is only valid for 30 days after its issuance. Any RMA requests made 14 days after receipt of the goods will be refused. Any goods received 30 days after the RMA issuance will be refused.
8.5 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
8.6 If you have received damaged, defective or incorrectly shipped merchandise please contact our customer Service Department via email (at [email protected]), or by using one of our free phone numbers (found under the "contact us" section on this site), within 14 days of receipt of the product.
8.7 Goods which are sold as refurbished, special deals, blemished/damaged, or otherwise noted are not eligible for return.
8.8 Goods must be returned in the original packaging, accompanied by your original receipt.
8.9 Shipping and handling charges are not refundable. You are responsible for and must prepay all shipping charges, and you assume all risk of loss or damage to product while in transit to us.
8.10 Damage and missing part restocking fees may apply.
8.11 We reserve the right to either refuse delivery of such return(s) or charge you our fees and expenses, if we receive the goods without a valid RMA and/or which are not in new unopened condition.
8.12 Please allow up to 8 weeks for us to credit your account in the case of a refund.
9 Nature of the goods
9.1 We must provide you with goods that comply with your legal rights.
9.2 The packaging of the goods may be different from that shown on the site.
9.3 While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
10 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11 Limit on our responsibility to you
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
11.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; or
(b) that were not caused by any breach on our part;
11.1.2 business losses; and
11.1.3 losses to non-consumers.
11.2 Subject to clause 11.1, for goods purchased on this site, our maximum liability shall be limited to the price paid for those goods.
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with:
12.2.1 the goods;
12.2.2 our service to you; or
12.2.3 any other matter;
please contact us as soon as possible.
12.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
12.3.1 let you know that we cannot settle the dispute with you; and
12.3.2 give you certain information required by law about our alternative dispute resolution (ADR) provider.
12.4 If you want to take court proceedings, the relevant courts of England will have exclusive jurisdiction in relation to this contract.
12.5 Relevant English law will apply to this contract.
13 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.