Return Policy

Monster Products eCommerce Return Policy

Thank you for your interest in Monster Products! We take great pride in the quality of our products and are deeply committed to your satisfaction. Guaranteed! We offer a 14 day return policy for all orders, unless otherwise noted. You can return an item for a refund within 14 days of receipt by contacting Monster Products and obtaining an RMA (Return Merchandise Authorization) via email [email protected] or one of our free phone numbers. An RMA is only valid for 14 days after issuance. Any RMA requests after 14 days of receipt or items received after 14 days of RMA issuance will be refused.

Returns Procedure

Once an RMA is issued, please follow the instructions provided by our email support or phone support agent. The instructions will include helpful suggestions as well as, a return address and a RMA code that must be printed clearly on the outside of the package. Please ship the unwanted product(s) in a shipping container large enough to accommodate the returned product(s). Your unwanted product(s) are your responsibility until they reach our returns center. We recommend you retain proof of postage for your records. All return shipping costs are responsible and paid by you. Returns hand carried to our returns center will not be accepted due to security policies. Refunds will be processed to the original method of payment.

Returns processing time

Your return authorization is valid for 14 days. We recommend using a carrier who provides delivery confirmation, for tracking purposes. Once received at our returns center, please allow up to 7-10 business days to process the package, at which point we will be notified to process your refund. Please allow your financial institution an additional 3-4 weeks to process funds back onto the account.

Free Phone Numbers for Europe:

Country of Origin Toll-free No. (as dialed)
Czech Republic 800-142471
UK 0800 0569520
Germany 0800 1819388
France 0800 918201
Netherlands 0800 0228919
Belgium 0800 79201
Norway 800 10906
Denmark 8088 2128
Sweden 020 792650
Finland 800 112768
Italy 800 871479
Spain 900 982909
Austria 0800 296 482
Switzerland 0800 834659