GENERAL TERMS OF CONDITIONS OF SALE AND USE is a service of Ascendeo France, whose registered office is located at 53 RUE DE VERDUN 93120 LA COURNEUVE, registered with the trade and companies register under the number SIREN 307 301 135.


ART 1 : Application of the General Conditions of Sale (hereinafter GTC) - Opposability of the GTC

It is specified that these Terms and Conditions govern exclusively sales made on the site Any contrary condition opposed by the Buyer will not be binding on the Seller, regardless of when it may have been brought to its attention. The fact that the Seller does not avail himself at a given moment of any of these GTCS can not be interpreted as a waiver of any of the said conditions at a later date.


ART 2 - Order

The contractual information is presented in French, English or Swedish and will be confirmed at the time of your order confirmation.


ART 3 - Price

3.1 - Prices are quoted in Euros all taxes included eco-participation included, excluding participation in shipping costs.

3.2 - The Seller reserves the right to change prices at any time but the products will be billed to the Buyer on the basis of the rates in effect on the site at the time of order confirmation.


ART 4 - Validation

The Buyer declares to have read and accepted these Sales Terms and Conditions before placing the order. The validation of order is therefore acceptance of these Terms.


ART 5 - Payment

The payment is made by French and foreign bank cards chip off AMEX. The debit card is made at the time of validation of the order by the Buyer.

Invoices are made available to the Buyer in electronic format in the "My Account" area on the site.

Ascendeo France reserves the right to verify the personal data provided by the Buyer and to adopt all measures deemed necessary to verify that the person whose bank account is debited, is the one who placed the order, this to avoid fraudulent payment. This verification may take the form of a request for proof of identity and / or domicile and / or bank documents (RIB or canceled check).

Failure of the Buyer to respond to a request of this type within 2 days of the request made by may result in the cancellation of the order concerned, and this without the possibility of subsequent claim.
Ascendeo France will also have the freedom to proceed to the direct cancellation of an order which would present one or more risk factors of fraudulent use of credit card.


ART 6 - Availability

6.1 - Overview

The offers are valid as long as they are visible on the site, while stocks last. In case of unavailability of stock after placing an order, the Seller will inform the Buyer by email. The order will be automatically canceled and the Buyer will be refunded. This does not apply to pre-sales for which the forecast availability date is announced when the order is placed.

6.2 – Pre-Orders

"Pre-order (s)" means items that are marked as such on their product sheets and can be purchased on the site before being available in stock.

The Buyer is informed and agrees that the dates of availability of the pre-ordered products may be modified by publishers, manufacturers or suppliers. In this case, the Buyer will be informed of this change of date by email.

In any case and in particular in case of unavailability of the product, the pre-order may be canceled unilaterally by the Buyer or the Seller until shipment.


ART 7 – Cancellation / Change of Order

The Buyer has the possibility of modifying or canceling an order until the preparation thereof.

ART 8 - Delivery

8.1 - Overview

Products purchased on are delivered in mainland France with the exception of Corsica.

The products are delivered to the delivery address entered by the Buyer during the ordering process.

The order tracking is available in the "My Account" area on the site. can not be responsible for late delivery due exclusively to the unavailability of the Buyer after several proposals for appointments by the carrier.

8.2 – Delivery Issue

Any reservations on the delivery (for example: damaged parcel, already opened ...) must be notified by the Buyer to the carrier.

8.3 - Returns

In the following cases: wrong item received in relation to the order, item damaged on delivery, commissioning failure (Device with a malfunction during commissioning), the Purchaser must within 14 days, submit his request to return online on the site in the "My Account" area (instructions and forms available).

The Seller states that Apple mobiles and tablets are guaranteed directly by the manufacturer and do not enter the field of the Breakdown at the Commissioning.

The buyer will receive an acknowledgment of receipt by e-mail with a return agreement number as well as a postage paid package label. The product (s) returned (s), must be accompanied by a copy of the invoice of purchase which will have to appear the number of agreement of return obtained.
Any non-conforming return, especially without a return agreement will be refused. 


ART 9 – Right to Cancel

9.1 - Conditions

In accordance with the legal provisions in force, the Buyer has a period of 14 days from receipt of the products to exercise his right of withdrawal from without having to justify reasons or to pay a penalty.

In case of exercise of the right of withdrawal within the aforementioned period, only the price of the returned product (s) and the standard delivery costs (corresponding to the cheapest delivery that we propose) will be refunded. The Buyer shall bear the cost of returning the product (s) and ensure the quality of the packaging to ensure the condition of the product upon receipt. To benefit from this exchange, the product must be new and not unwrapped (The product packaging must not have been opened, in case of presence of seal on the product, it must be intact) to allow its subsequent marketing to new condition. It must not have been activated either. No exchange will be granted for incomplete returned products (instructions, accessories, etc.), without their original packaging or with damaged packaging.

9.2 – Returns :

The Buyer must within 14 days, submit his request for return online on the site in the space "My Account" (instructions and forms available). The buyer will receive an acknowledgment of receipt by e-mail with a return agreement number as well as the return address.

The product (s) returned (s), must be accompanied by a copy of the invoice of purchase which will have to appear the number of agreement of return obtained.

Any non-conforming return, especially without a return agreement will be refused. 


ART 10 - Refund

In the cases referred to in Article 6 and 7, no exchange will be made, the Seller proceeding by refund. If the return is in conformity, the refund of the products will be made as soon as possible and at the latest in the 30 days following the date on which the right was exerted.

The refund will be made by credit on the bank account. No sending in cash on delivery will be accepted for any reason.

The benefits obtained during the purchase of product will be canceled in case of return of the product accompanied by a refund of the said product.


ART 11 - Security

The site is subject to a security system: has adopted the SSL / TLS encryption method and all the scrambling and encryption processes to protect as effectively as possible all the sensitive data related to the means of encryption. payment via 3D Secure.


ART 12 – Customer Service

The Seller is at the disposal of the Buyer to answer all his questions, via the site, or by mail: Ascende France, 53 rue de Verdun, 93120 La Courneuve.


ART 13 – Intellectual Property

13.1 - All texts, comments, works, illustrations, works and images reproduced or represented on the website are strictly protected under copyright, as well as intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use is authorized for private use, subject to different or even more restrictive provisions of the Code of Intellectual Property. Any reproduction or total or partial representation of the site or all or part of the elements found on the site is strictly prohibited.

13.2 - The corporate names, trademarks and distinctive signs reproduced on the website are protected by trademark law. Reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.

13.3 - Some products are the subject of personal and specific use rights. You must abide by the sales terms and conditions of these products, and can not be held responsible for any use that may be made of the products in this context.


ART 14 - Responsibility

The products offered are in accordance with the French legislation in force and the standards applicable in France. The responsibility of can not be held liable for non-compliance with the legislation of another country. It is the responsibility of the Buyer to check with the local authorities the possibilities of importing and using the products or services he plans to order.

Photos are for illustrative purposes. The Buyer is invited to refer to the description of each product to know the precise characteristics; and in case of doubt or need additional information, the Buyer can send an email to the address is only responsible for the content of the pages it publishes. In case of professional purchase, will incur no liability for any consequential damages due to loss of business, or loss of profit, which could arise from the purchase of products.


ART 15: Applicable Warranties, except specific provisions

15.1 Legal Guarantees by the Seller

The Seller is obliged to guarantee the good against the lack of conformity under the conditions envisaged in articles L.211-4 and following of the code of the consumption. These provisions do not deprive the Purchaser of the right to exercise the action resulting from the latent defects as it results from articles 1641 to 1649 of the Civil Code. To exercise such an action, the Purchaser must, however, bring proof of a hidden defect.

The Seller remains liable for defects in the conformity of the goods to the contract and for hidden defects under the conditions provided for by law. The Buyer benefits from the following provisions:

- Article L 211-4 of the Consumer Code: The Seller is required to deliver a good in accordance with the contract and is responsible for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.

- Article L 211-5 of the Consumer Code: To be in conformity with the contract, the property must: 1 ° Be fit for the usual expected use of a similar property and, where appropriate: - correspond to the description given by the Seller and possess the qualities that he has presented to the Buyer as a sample or model; - present the qualities that a Buyer may legitimately expect given the public statements made by the Seller, the producer or his representative, including advertising or labeling; 2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the Buyer, made known to the Seller and that the latter has accepted.

- Article L 211-12 of the Consumer Code: The action resulting from lack of conformity is prescribed by two years from the delivery of the property.

- Article 1641 of the Civil Code: The Seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish so much this use that the Buyer would not have not acquired, or would have given a lower price, if he had known them.

- Article 1648 al 1 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

In accordance with Article L 211.16 of the Consumer Code, any repair within the scope of the warranty and resulting in a period of immobilization due to repair of more than seven days of the equipment extends the duration of the contractual warranty which has originally granted.

15.2 Commercial Warranty granted by the Manufacturer

In addition to the legal warranties owed by the Seller, certain goods sold may benefit from a commercial guarantee granted by the manufacturer, the scope and duration of which differ according to the products and brands. In other words, the commercial guarantee is not assured by the Seller but directly by the manufacturer. The Seller therefore invites the Purchaser to carefully consult the instructions for use provided with the products and the exact terms of the manufacturer's warranties whose products may be assorted.

These guarantees are either described on the instructions or can be retrieved from the manufacturer's website. The Buyer must contact the manufacturer directly, not the Seller, in order to benefit from this commercial guarantee. The Buyer is strongly advised to keep his purchase invoice in order to implement his guarantee. In any case, the Seller can not be held responsible in case of refusal of the manufacturer to apply its warranty.

Exclusions of warranties for new and used products are those specified in the manufacturer's warranty terms and conditions.


ART 16 – Governing Law - Litigation

This contract is subject to French law. The language of this contract is French. In case of dispute, the French courts will be competent.


ART 17 – Data Information

The information and data concerning the Buyer are used for the management of the order and commercial relations. They can be transmitted to the companies that contribute to the execution of orders, deliveries, treatments and payments.

This information is also kept for security purposes, in order to comply with legal and regulatory obligations and to improve and personalize the services offered and addressed to the Buyer.

In accordance with the Data Protection Act of January 6, 1978, the Purchaser has a right of access, rectification and opposition to personal data concerning him. For this, the Buyer must write to by email, indicating name, first name and email address. In accordance with the regulations in force, the application must be signed and accompanied by a photocopy of a signed identity document specifying the address to which the response must be sent.

A reply will be sent within 2 months of receiving the request. Depending on the choices when creating the account, the Buyer will likely receive offers from The Buyer has the opportunity to oppose it at any time, without charge, by specifying it in My account heading "Personal information".

The site is also designed to be particularly attentive to the needs of customers. uses cookies to signal the passage of the Buyer on the site. Cookies are only used by for the purpose of improving the personalization of the service offered. subscribes to the professional code of the Federation of distance selling companies and undertakes to respect the charter of the profession.